Warranty Policy – shutterzone.shop

Effective Date: September, 2025

At ShutterZone, we are committed to providing premium photography and videography equipment that meets high-quality standards. All products come with the manufacturer’s warranty, and ShutterZone supports warranty handling for our customers, including free return shipping and no restocking fees, ensuring peace of mind.

1. Warranty Coverage

All products purchased from ShutterZone are covered by the manufacturer’s standard warranty, which varies by brand and product type.
Warranty typically covers defects in materials or workmanship under normal use conditions.
Warranty periods may range from 1 to 3 years, depending on the brand and product. Exact terms are displayed on the product page.

2. Warranty Claims

If your product is defective or malfunctions within the warranty period, contact ShutterZone support:

Email: contact@shutterzone.shop
Phone: +1 (408) 374-1880
Address: 399 N 3rd St Suite 202, Campbell, CA 95008, United States

Provide your order number, product details, and a description of the defect. ShutterZone will guide you through the warranty claim process and provide instructions for repair, replacement, or return.

3. Shipping for Warranty Claims

If the product must be returned for warranty service, ShutterZone provides prepaid shipping labels for all approved claims.
Customers are responsible for secure packaging when returning products.
Shipping costs for warranty claims are always covered by ShutterZone, except if the claim is determined to be outside the warranty scope due to misuse, abuse, or unauthorized modifications.

4. Exceptions & Limitations

The warranty does not cover:

Damage caused by misuse, abuse, accidents, or neglect.
Unauthorized repairs or modifications.
Cosmetic damage that does not affect product functionality.
Consumables or accessories unless specified (e.g., batteries, memory cards).
Warranty coverage may be void if product serial numbers or seals are removed or tampered with.

5. Refunds or Replacements Under Warranty

For valid warranty claims, ShutterZone will repair, replace, or refund the defective product at our discretion.
Refunds are issued to the original payment method within 5–10 business days after the product is received and verified.
No restocking fees apply.

6. Pre-Orders & Warranty

Pre-ordered items are covered by the manufacturer’s warranty starting from the date the product is shipped to the customer.
Warranty support for pre-orders follows the same process as standard orders, including free shipping for returns.