Delivery & Return
Free worldwide shipping is available on eligible orders over $100. You may select a specific delivery date and time for an additional fee where available.
Delivery Options Overview
ShutterZone offers worldwide shipping. Delivery times vary based on your location and the shipping method selected. Estimated delivery times are provided during checkout.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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3–5 business days within the U.S |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$4.99 |
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 3–14 business days internationally. |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$12.99 |
What do we mean by small items? Most standard photography and videography equipment and accessories that do not require special handling or freight shipping.
Large items
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3–5 business days within the U.S |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$7.99 |
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 3–14 business days internationally. |
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|---|---|
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Orders over $300: All day delivery. Order anytime: |
FREE |
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Orders under $300: All day delivery. Order anytime: |
$24.99 |
Large or oversized items: Heavy or bulky photography and videography equipment, specialized gear, or items requiring freight or special handling.
Exchange or Return of Goods
Customers have the right to return products within 30 days of delivery for a refund or exchange, provided the items are in their original condition.
Items must be unused, in original packaging, and include all components and accessories.
Products damaged through no fault of the customer remain eligible for return.
Minor decrease in value from opening the package to check functionality does not prevent a return request.
Non-returnable items may include:
Gift cards or downloadable products
Consumables or certain personal-use items (if specified)
Return Process:
Contact ShutterZone customer support at contact@shutterzone.shop with your order number and reason for return.
Our team will provide instructions for returning the item.
Refunds:
Issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
Return shipping costs are the customer’s responsibility unless the item is defective, damaged in transit, or shipped incorrectly.
Exchanges:
If you need to exchange an item for the same product in a different size or variant, contact our support team for assistance.
FAQs
Yes! Free worldwide shipping is available on eligible orders. For standard U.S. orders, we recommend free shipping for orders over $100. For international orders, free shipping applies on orders over $300. Shipping costs for other orders are calculated at checkout.
Delivery times depend on your location and the shipping method selected. U.S. standard shipping typically takes 1–5 business days, while international standard shipping can take 3–14 business days. Estimated delivery times are provided at checkout.
Yes, you can return most items within 30 days of delivery for a refund or exchange, provided the items are in their original condition, with all components and accessories. Some items, like gift cards or consumables, may not be returnable.
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order in your account. High-value shipments may require a signature upon delivery.
If your order arrives damaged, defective, or incorrect, contact our support team at contact@shutterzone.shop within 7 days. We will provide instructions for returning the item and issue a refund, replacement, or repair, depending on the situation. Return shipping for defective or incorrectly shipped items is covered by ShutterZone.
