At ShutterZone, we offer pre-order options for upcoming or out-of-stock premium cameras, lenses, and accessories. Pre-ordering allows customers to reserve items before they are available for shipment.

1. Pre-Order Eligibility

Pre-orders are available on select products marked as “Pre-Order” on the product page.
Only orders placed through shutterzone.shop are eligible.
All pre-orders are subject to product availability and estimated shipping dates provided at checkout.

2. Payment & Authorization

Pre-order items are charged at the time of purchase unless otherwise stated on the product page.
The payment method must be valid and authorized at checkout.
If payment cannot be processed at the time of pre-order, the order will not be confirmed until payment is successfully completed.

3. Shipping & Delivery

Processing time: 1–2 business days for all pre-orders.
Shipping: Free worldwide shipping applies to all pre-orders.
Estimated shipping dates are displayed on the product page and at checkout.
Pre-orders are shipped as soon as stock becomes available.
Delivery times are estimates and may vary due to manufacturer delays, customs, or carrier disruptions.

4. Cancellation of Pre-Orders

Pre-orders may be cancelled any time prior to shipment for a full refund.
To cancel a pre-order, contact ShutterZone support via:
- Email: contact@shutterzone.shop
- Phone: +1 (408) 374-1880

5. Changes to Pre-Order Orders

Customers may modify shipping address or contact information prior to shipment by contacting support.
Changes to the product or quantity are not guaranteed and may depend on stock availability.

6. Returns & Refunds

Once a pre-order has shipped, it is treated as a regular order.
Standard Return & Refund Policy applies: 30-day returns, free shipping for returns, no restocking fees, items must be in original condition.

7. Defective or Damaged Pre-Order Items

Any defective or damaged items received via pre-order follow the same procedures as standard orders.
Contact our support team immediately for replacement or refund instructions.
ShutterZone covers all shipping costs for replacements or returns of defective/damaged items.