At ShutterZone, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights as a customer.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing/shipping address, payment information.
Account Information: Username, password, order history, and preferences when you create an account.
Transactional Information: Orders, invoices, returns, and warranty requests.
Technical Information: IP address, browser type, device type, operating system, and browsing behavior on our website.

2. How We Use Your Information

We use the information collected to:

Process and fulfill your orders.
Communicate with you regarding your orders, shipping, returns, or promotions.
Provide customer service and support.
Improve our website, products, and services.
Detect and prevent fraudulent or unauthorized transactions.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only as necessary to:

Shipping and Payment Processing: Share information with carriers (DHL, FedEx, UPS, Aramex, USPS) and payment processors to fulfill orders.
Legal Compliance: Respond to legal requests, enforce our terms, or protect our rights.
Service Providers: With trusted service providers who help operate our store, manage marketing campaigns, or analyze data, under confidentiality agreements.

4. Cookies & Tracking

We may use cookies and similar technologies to improve your shopping experience, remember preferences, and gather anonymous website usage data.
Cookies do not include personal financial information.

5. Security of Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Payment information is encrypted and processed securely by our payment providers.

6. Your Rights

You may request access, correction, or deletion of your personal data.
You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe option in emails.
For account holders, you can manage your personal information by logging into your account.

7. Retention of Information

We retain personal data only as long as necessary for business operations, legal compliance, or to enforce our agreements.
Order and transactional data is retained to comply with financial and tax regulations.

8. Children’s Privacy

ShutterZone does not knowingly collect personal information from children under the age of 13.
If we discover that a child under 13 has provided personal information, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in business operations, legal requirements, or GMC requirements.
The effective date at the top indicates the last update.