At ShutterZone, we want you to feel completely confident in your purchase. If you are not satisfied, you may request a return, refund, or exchange under the conditions below.

1. Eligibility for Returns

You may request a return within 30 calendar days from the date you receive your order.
Products must be unused, in original packaging, and include all components and accessories.
Items damaged through no fault of the customer remain eligible for return.
Non-returnable items include:
- Open-box items sold “as-is” without warranty
- Used accessories (e.g., memory cards, batteries)
- Any items explicitly marked as non-returnable on the product page

2. Return Process

To initiate a return, contact our support team:
- Email: contact@shutterzone.shop
- Phone: +1 (408) 374-1880
- Address: 399 N 3rd St Suite 202, Campbell, CA 95008, United States
Provide your order number, item details, and reason for return.
Once approved, we will provide return instructions and a prepaid shipping label.

Important: ShutterZone covers all return shipping costs. Customers do not pay for shipping, and there are no restocking fees.

3. Refunds

After we receive and inspect the returned item, we will notify you of the approval of your refund.
Refunds are issued to the original payment method within 5–10 business days.
No additional fees are deducted.

4. Exchanges

We replace items only if they are defective, damaged, or shipped incorrectly.
To request an exchange, contact our support team with the product details. A replacement will be arranged if stock is available.
ShutterZone covers all shipping costs for exchanges.

5. Pre-Orders & Backorders

Pre-ordered items are charged at the time of purchase unless stated otherwise.
Estimated ship dates are displayed at checkout and on the product page.
Pre-orders may be cancelled before shipment for a full refund.

6. Cancellations

Orders can be cancelled before shipping for a full refund.
If an order has already shipped, the standard return process applies with free return shipping.

7. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us immediately.
We will provide instructions for return or replacement and cover all shipping costs.